Contact Support
For questions about the app, bug reports, feedback, or privacy requests, email us at:
support@critidose.comTo help troubleshoot reliability issues, support requests may ask for or include limited technical details such as app version, Android version, device model, notification permission status, battery optimization status, and error details.
We aim to respond within 5 business days. Response times are not guaranteed and may be longer during peak periods.
Common Questions
My reminder didn't fire. What should I check?
Open the app → Care tab → Reminder Reliability. The in-app reliability screen walks you through granting exact alarm permission and disabling battery optimization — the most common causes of missed reminders on Android. Reminder delivery may also be affected by Do Not Disturb, OEM background restrictions (common on Samsung, Xiaomi, Huawei, and Oppo devices), and notification permission settings. Because Android cannot guarantee exact alarm delivery in all cases, do not rely on CritiDose as your sole medication management safety mechanism.
Does CritiDose need an internet connection?
No, not for basic features. All reminders, alarms, and medication data are stored and processed locally on your device. An internet connection is only required if you choose to use the optional account and cloud backup features.
How do I delete my data?
Uninstall the app, or go to Android Settings → Apps → CritiDose → Storage → Clear Data. All medication data, dose history, and preferences are stored locally and are permanently deleted when you clear or uninstall the app. See the Account Deletion page for full details.
Is CritiDose a medical device?
No. CritiDose is a reminder and tracking tool. It is not a medical device, does not provide medical advice, and is not a substitute for guidance from your doctor or pharmacist. Always follow the instructions of your healthcare professional.
What is Critical Alert Mode?
Critical Alert Mode is an optional per-routine feature that plays an alarm sound and shows a full-screen alert when a reminder fires, even if your phone is locked or in silent mode. It is off by default and must be enabled individually for each medication routine. Critical Alert Mode is a medication reminder feature — it is not emergency medical monitoring and cannot contact emergency services.
Does CritiDose have cloud sync or an account?
Use CritiDose locally without an account. Signed-in, verified users may use cloud backup and restore where available. A restore preview and confirmation are provided before modifying your local data.
How do I verify my email or reset my password?
If you create an optional account, these features are securely managed via Firebase Auth. A verified email is a security requirement for cloud backup and restore, not for marketing purposes.
How do backup and restore work?
Backup and restore options are available from the app's Data & Backup area. You can preview data and must explicitly confirm before restoring. Cloud backup and restore is user-initiated and securely stores data for signed-in, verified users where available. Contact support if you need assistance with backup, deletion, or data privacy.
Where can I find third-party licenses?
Third-party open source licenses are available in the app under Care → About & Support → Third-party licenses.
Privacy and Data
CritiDose stores data locally on your device by default. If you use cloud backup, data is securely stored, and there is no way for the developer to access your medication data. For full details, see our Privacy Policy.
Delete App or Account Data
To remove your local CritiDose data or delete your optional account and cloud backup, see the Account Deletion page.